Return/Warranty Procedures

Orders

  1. All cabinet orders must be e-mailed or faxed to the order desk. Phone orders will not be accepted.
  2. Please specify on the order if you would like it palletized.


Return Policy

  1. Unassembled cabinets can be returned for credit with a restocking fee of 20% with a minimum of $50.00. Items must be in their original box and accompanied by the original Midwest order number.
  2. Credit will be issued once item inspection has occurred to insure product(s) are in resalable condition.
  3. Midwest is not responsible for shipping costs.
  4. Product cannot be returned without a return authorization ticket filed 24 hours in advance.
  5. Glazed, painted or assembled product cannot be returned.


Warranty Procedure

  1. Notify salesman to verify claim. Midwest will determine whether an item will be replaced or repaired.
  2. Order is placed by the order desk and delivery/pick up is arranged.
  3. Customer places defective part in the original or replacement box and returns to Midwest. Return to Midwest must be made within 30 days.
  4. Paperwork for warranty item is held on file for 30 days. Once warranty item is received by Midwest it will be processed as a warranty and no charge will be made to the account. If the item is not returned the customer will be invoiced.


Will Call Policy

  1. All products require a signature to be released. This signature signifies that the product has been inspected and that all missing items/damage from this point is the responsibility of the purchaser.


Midwest Freight Claims Process

  1. Damage Claims must be filed within 15 days of delivery.
  2. Note the type of damage on the delivery receipt (i.e. crushed, torn or punctured boxes.)
  3. If freight is refused reason for refusal must be noted.
  4. Leave damaged product and packaging material "as is" until it is determined whether an inspection is required.
  5. If the customer refuses the shipment and product is deemed nonreturnable customer is responsible for the return freight fee.
  6. Please do not dispose or destroy of any damaged freight without a letter of authorization from Midwest.


Missing Items

  1. Notify Midwest order desk within 15 days of delivery if there is a shortage on your order.
  2. Order desk will research original order, check warehouses and inventories to find discrepancy.
  3. If shipping is required, missing items will be sent on the next Midwest truck.